The Teams Presence API is now available (at least in Beta). https://graph.microsoft.com/beta/users/{ad_user_guid}/presence

Allow (by configuration option) the bi-directional flow of presence status between the Omni Channel Hub user persona and their Teams Persona. Ideally Teams should also get a new presence status which reflects "contactable if necessary but focussing on First Line activities" i.e. a sort of soft do not disturb unless really necessary status. The Omni Channel "busy but has spare capacity" status would map to that status in Teams.
Needs Votes



Definitely required to fill the gap between presence in different applications.

Category: Omnichannel for Customer Service