Dynamics 365 Commerce

Currently if you are fulfilling/returning a sales order, you are unable to add a gift card and refund the amount of the sales order. For cash and carry transactions you can add a gift card to the return transactions and can book the refund on the Gift card. The same cannot be done for sales order during the return. You either need to issue a gift card which you can only with min 0,01 cent which again creates a difference in the till. Then you can use the gift card payment method to refund this. There should be a possibility to do a refund by issuing a new gift card also during the return sales order process.

A common scenario for e-coms and retailers is to start and/or end a campaign at a specific time, e.g. "Buy product X at 50% discount as long as there are stock available".

D365 Commerce supports configuration of "Effective date" and "Exparation date", but nothing defining a particular start and/or end time. There is a the concept of "Date validation period", but that does not meet the requirement.

Idea:

1. Implement the possibility to define "Start time" together with "Effective date"
2. Implement the possibility to define "End time" together with "Expiration date"

Sales orders raised via online stores have the SalesLine Text field populated with the Product master description rather than the variant product description. The user should see the variant product description to identify different product variants involved in the transaction.

Currently, after the checkout process concludes on an e-commerce sale, the system requests sandbox batch jobs at HQ to send the sales order confirmation receipt or another specified receipt to the email address listed in the customer's profile. The new request is to send the sales receipt immediately after the payment is processed during the e-commerce checkout, including all relevant information, without waiting for the HQ process or creating an RTS extension.

Description:

Currently, the POS system does not mark receipts as "Duplicate" or indicate the reprint date and time when a customer requests a receipt reprint. This leads to confusion for cashiers and store staff, as they cannot differentiate between an original and a duplicate receipt.

Problem Statement:

• Customers frequently request receipt reprints, but the system does not log or flag these reprinted receipts.
• There is no available feature in the Store Commerce App Receipt Designer to display the reprint date and time.
• Store staff need a clear way to identify whether a receipt is original or a duplicate, ensuring accuracy in record-keeping and preventing misuse.

Proposed Solution:

• Implement a "Duplicate Receipt" flag on reprinted receipts.
• Add the date and time of reprint on the receipt.
• Enhance the Store Commerce App Receipt Designer to include these details.
• Ensure the cashier and store staff can easily differentiate between original and reprinted receipts.

Business Impact:

• Improves transparency in transactions.
• Reduces disputes related to duplicate receipts.
• Enhances operational efficiency for store staff and cashiers.

This is a much-needed enhancement for retail operations, and we strongly recommend Microsoft to consider implementing this feature.

Hello,

When DOM runs, it assigns GPS coordinates to address in order to calculate closest fulfillment location.

It turns out, the GPS coordinates assigned to address are NOT the coordinates of the address but instead are the coordinates of the postal code. This is confirmed by Microsoft here https://fix.lcs.dynamics.com/Issue/Details?bugId=976780&dbType=3&qc=2a3ef6689b475bbd2d23006f8ae5ae48cef467f0f242f6563e644bc8a55179a0

This causes the discrepancy when sales tax is calculated as the gps coordinates take priority over address.

The logic should be changed to assign the gps coordinates of the address.

Thanks.

During our testing, we observed that both the EXTGC and GIFTCARD electronic payment types activate and load the gift cards as soon as they are scanned or manually entered at the POS or Verifone device, before the payment is tendered. This behavior aligns with what our Microsoft partner anticipated.

We would like to suggest an enhancement to the gift card activation process for future product versions. Specifically, we propose that the activation and loading of gift cards should occur only after the payment has been completed. This change would help prevent potential fraud, where an unpaid gift card could be used to purchase merchandise at another register.

When a kit item is sold in the POS, system creates a BOM journal and uses the components' stock. However, when the kit item is returned, the system does not create a BOM journal and only returns the kit item to stock, leading to incorrect stock values for the components.

Customer Scenario:

1. A kit item is sold in POS, and the system creates a BOM journal, using the components' stock.
2. When the kit item is returned in POS, the system does not create a BOM journal, and only the kit item is returned to stock.
3. This results in the components' stock not being updated correctly, causing discrepancies in inventory management.

Customer Expectations:

• The system should create a BOM journal during the return process of a kit item in POS to ensure that the components' stock is updated correctly.

In specific business scenarios, customers want to limit the earned loyalty points per card per month to a specific number.

For example, a customer can only earn 1 million points per month, without expiring.

This is crucial to prevent loyalty fraud, manage financial liabilities, and encourage redemption.

Error when customer is trying to switch store commerce offline

The user logs into POS and changes the password, then log into another POS register (from a different device) and is trying to switch to offline. Customer wants to login into offline mode after successfully login to Online mode

 Basically customer want it to work like this. Any time I sign in to POS in online mode successfully, then set (reset) my credentials encrypted credentials in the offline database to the values I just used. By doing this I will always be able to log in in offline mode after I successfully login in online mode.