Dynamics 365 Commerce

Description:

Currently, the POS system does not mark receipts as "Duplicate" or indicate the reprint date and time when a customer requests a receipt reprint. This leads to confusion for cashiers and store staff, as they cannot differentiate between an original and a duplicate receipt.

Problem Statement:

• Customers frequently request receipt reprints, but the system does not log or flag these reprinted receipts.
• There is no available feature in the Store Commerce App Receipt Designer to display the reprint date and time.
• Store staff need a clear way to identify whether a receipt is original or a duplicate, ensuring accuracy in record-keeping and preventing misuse.

Proposed Solution:

• Implement a "Duplicate Receipt" flag on reprinted receipts.
• Add the date and time of reprint on the receipt.
• Enhance the Store Commerce App Receipt Designer to include these details.
• Ensure the cashier and store staff can easily differentiate between original and reprinted receipts.

Business Impact:

• Improves transparency in transactions.
• Reduces disputes related to duplicate receipts.
• Enhances operational efficiency for store staff and cashiers.

This is a much-needed enhancement for retail operations, and we strongly recommend Microsoft to consider implementing this feature.

Hello,

When DOM runs, it assigns GPS coordinates to address in order to calculate closest fulfillment location.

It turns out, the GPS coordinates assigned to address are NOT the coordinates of the address but instead are the coordinates of the postal code. This is confirmed by Microsoft here https://fix.lcs.dynamics.com/Issue/Details?bugId=976780&dbType=3&qc=2a3ef6689b475bbd2d23006f8ae5ae48cef467f0f242f6563e644bc8a55179a0

This causes the discrepancy when sales tax is calculated as the gps coordinates take priority over address.

The logic should be changed to assign the gps coordinates of the address.

Thanks.

During our testing, we observed that both the EXTGC and GIFTCARD electronic payment types activate and load the gift cards as soon as they are scanned or manually entered at the POS or Verifone device, before the payment is tendered. This behavior aligns with what our Microsoft partner anticipated.

We would like to suggest an enhancement to the gift card activation process for future product versions. Specifically, we propose that the activation and loading of gift cards should occur only after the payment has been completed. This change would help prevent potential fraud, where an unpaid gift card could be used to purchase merchandise at another register.

When a kit item is sold in the POS, system creates a BOM journal and uses the components' stock. However, when the kit item is returned, the system does not create a BOM journal and only returns the kit item to stock, leading to incorrect stock values for the components.

Customer Scenario:

1. A kit item is sold in POS, and the system creates a BOM journal, using the components' stock.
2. When the kit item is returned in POS, the system does not create a BOM journal, and only the kit item is returned to stock.
3. This results in the components' stock not being updated correctly, causing discrepancies in inventory management.

Customer Expectations:

• The system should create a BOM journal during the return process of a kit item in POS to ensure that the components' stock is updated correctly.

In specific business scenarios, customers want to limit the earned loyalty points per card per month to a specific number.

For example, a customer can only earn 1 million points per month, without expiring.

This is crucial to prevent loyalty fraud, manage financial liabilities, and encourage redemption.

Error when customer is trying to switch store commerce offline

The user logs into POS and changes the password, then log into another POS register (from a different device) and is trying to switch to offline. Customer wants to login into offline mode after successfully login to Online mode

 Basically customer want it to work like this. Any time I sign in to POS in online mode successfully, then set (reset) my credentials encrypted credentials in the offline database to the values I just used. By doing this I will always be able to log in in offline mode after I successfully login in online mode.

General approval processes for prices for F&O in general. Linked to Unified Pricing capabilities in F&O.

Add the capability to turn on approvals for unit price or/and discount on for sales order/quotation.

Users that change prices manually on order would need to send changes through approval workflow.

Another request would be approval workflow for new price components such as discount, before an discount can be enabled a workflow must be run for approval, approval process activated as a parameter.

Extensions are not showing on Store Commerce app on mobile. We have tried both IOS and Android but I didn' t work. It has to be flexible like CPOS. Our system has some of custom fields especially on the create customer page. We have more than 10000 cpos users and they do not able to use this app because of the issue.

Our local currency is CHF, and we have payments in CHF and EUR. We wanted to create an expense account entry which was paid out in 100 EUR. We performed the following steps to create the entry:

·      Clicked on Expense Account

·      Selected the Account

·      Entered the amount 100 and saved

·      The line got added to the cart

·      Initiated payment in EUR, the currency conversion took place, and the amount was updated as 102.87

From the above behavior of the system we understood that the amount provided for the income/expense account is always in local currency and when initiating the payment in foreign currency system would apply the conversion.

So, to create the entry we tried the following workaround:

·      We calculated the currency conversion manually for 100 EUR to CHF which would be 97.21

·      Created the expense account for 97.21

·      Initiated the payment in EUR system applied the currency conversion and updated the amount as 100 EUR and the transaction was completed.

The above workaround is not feasible as it is time consuming and there are always room for error. We have lot of stores in Europe region and there are mostly payments in local currency and EUR. It would make life simple if system could support to key in the amount in foreign currency or provide the currency conversion in the screen where the amount is entered before processing the payment.

P.S. We are also using the Income account (for cash-in) and Expense account (for cash-out) for recording cash transfers between the stores. As the tender removal and float entry operations out of the box doesn’t create any financial voucher entries in the system. So this functionality is really needed for the business for recording the day to day cash transfer transactions between the stores.

Currently, we have a product limitation where we're unable to issue internal gift cards through POS if the gift card is set as a "Product Master". They can only be issued through e-commerce and call center.

This is preventing customers from using the internal gift cards to their full potential if they need to sell pre-defined amount gift card variants out of the box through POS.

Note that this limitation doesn't seem to be mentioned in Microsoft's public documentation on internal gift cards, which can cause further confusion. Therefore, updating the public documentation to reflect the current limitation would be appreciated in the meantime.