Dynamics 365 Commerce

In customer's business, we often need to apply discounts to fresh products near their expiry date.

These discounts are applied at the point of sale by overriding the total price for a specific quantity of a product.

However, the current price override operation in Dynamics 365 Commerce only allows us to override the unit price, not the total price for a specific quantity.

This behavior does not align with customer's business process and results in incorrect pricing at the point of sale.

We request a feature that allows the price override operation to apply to the total price of a specific quantity of a product, rather than the unit price.

This feature would greatly improve our pricing flexibility and accuracy at the point of sale.

Example:

If you are selling ginger for 9.95 a kilo, and customer is buying 400 grams, so that's going to be 3.98, so 50% discount on that would be 1.99, so the cashier tries to override the price in the cart to be 1.99, but when he does that, it's the unit's price that's what's overridden, so the price in the cart will be 0.796 which is 1.99*0.4, instead of being 1.99 directly. 

A common requirement among D365 Commerce customers is to alter the customer view to there need. Rarely all functionalities are used which leads to empty data in the column. There is currently no option to hide or configure the column display order which means that the user needs to scroll to the right to catch relevant information, or worse case might miss it.

Requirements:

1. Possible to hide columns
2. Possible to set the display order of the columns

Image sample (will be disappear 6 months after this post was created): https://ibb.co/0cNtDdX

POS inbound Inventory operation should allow to to use *Close remaining Quantity* toggle with 0 receive now quantity to smoothly process purchase order receiving operation

Currently, when there are no received products , store is not able to finalize such Purchase order directly in POS. It requires additional back end support.

As descried in Issue 773973 -> "Close remaining quantity" toggle on POS is using the "Close" checkbox in the F&O purchase order receipt or transfer order receipt popup, where the quantity now 0 is not allowed. In F&O, there is another functionality called "Deliver remainder" which allows closing a line with 0 quantity, however, it's not supported on POS today.

In summary , allowing to use *Close remaining quantity* toggle with 0 receive now quantity on MPOS woul significantly imporve Inbound operation experience and allow stores to fully manage inbound operations.

While creating order in Store commerce POS, for Ship All Products method, we need to select a mode of delivery.

But all modes of deliveries start date is always from today.

For some deliveries, like Standard delivery we only ship from today+3 days onwards, or for Saturday Delivery we only deliver on Saturday.

But, there is no setup in Retail and Commerce to allow us to configure this lead time based on the modes of Delivery.

(There is some setup in Default order settings but that doesn't work in POS)

Hence my request is that please can we have an additional setup to configure lead time for modes of deliveries used in Store commerce?

The Shifts form (Retail and Commerce > Inquiries and reports > Shifts) currently only shows the closed shifts.

it doesn't show the open shifts at all, which makes it difficult for Finance team to track/report on the open shifts (which ain't closed for the day). There is not straight-forward way to do so.

This form has a status field also, it would be really amazing if it can show open shifts too.

Master products without configured variants can currently be sold in POS, which later causes transaction validation failures and blocks invoicing.

There is no built-in validation to prevent this, leading to inconsistent data and manual fixes.

Currently POS allows selling such products, but they fail during validation and posting later.

What should be implemented is a validation layer to block selling master products that don’t have valid variants configured.

It would be beneficial to introduce an option that allows the system to intelligently distinguish between manual entry and barcode scanning, and respond accordingly:

• When the item is entered manually (ItemID):
• The system could display a screen that enables the user to manually input the product’s weight.
• When the item is scanned using a barcode that includes embedded weight information:
• The system could:
• Automatically extract and apply the weight from the barcode.
• Skip any manual weight entry or confirmation prompts.
• Prevent the user from modifying the quantity, thereby preserving the integrity of the scanned data.

This enhancement would streamline operations, reduce the likelihood of manual entry errors, and ensure consistency in how product weights are handled across different entry methods.

Currently, during system deployments in Dynamics 365 Commerce, the balance inquiry and redemption service for gift cards is temporarily interrupted. This downtime poses a significant operational risk for retail companies, especially those with a global presence across multiple time zones and 24/7 operations.

We propose that Microsoft implement an improvement to ensure continuous availability of this service during deployments, thereby maintaining business continuity and a seamless customer experience.

Problem it Solves:

For a fashion company with international operations, the unavailability of the gift card service during deployments affects both physical stores and the online channel, compromising sales and customer trust. This situation is particularly critical in markets where gift cards are a common payment method.

Benefits for Other Organizations:

This improvement would benefit all organizations using the gift card service in D365 Commerce, not just those in the fashion sector. Retail, grocery, electronics, and other industries with global operations would benefit from greater system resilience and improved customer experience.

Concrete Use Case:

During a scheduled deployment, a company with stores in the Americas, Europe, and Asia experiences failures in gift card redemption on its e-commerce platform, resulting in lost sales and customer complaints. With this improvement, the service would remain active and functional, eliminating this risk.

It is highly desired and seems to be standard POS functionality to be able to handle processing Manufacturer coupons by simply scanning the coupon barcode and having the discount identified.

The GS-1 barcode format should be able to be parsed at the register level. Secondary to this the headquarters should have the capability to easily import vendor provided coupon details into the system so that they match the barcode specifications. So a simple discount of $2.00 off should be able to be imported and tied to the proper MFR coupon UPC.

It's not feasible to use system generated coupon UPCs in place of MFR issued barcodes or to manually create discounts for every MFR issued coupon when the UPC cannot be parsed by the POS.

In the Microsoft documentation ChannelId is shown as placeholder in the email templates, but it is not. Microsoft said that it is an error in the documentation.

It should be a good idea to include this placeholder in the templates.