Dynamics 365 Customer Service

Hello! Some of our users have been experiencing some Cases view issues. Similar to my recently submitted idea it seems to be on the Customer Service Workspace app as well, but maybe not entirely, hence the creation of a new 'Idea':

1. The case list view (with user-set filters) seems to be acting strangely sometimes when navigating back to the case list after opening/closing a case opened from the list. The results returned in the list is reduced drastically and doesn’t update to match the actual set filters until using the refresh button. I've experienced this one personally. I've had to refresh to get the total count back up accurately.
2. Similarly to the item above, another behavior has been noticed (in the CSW) where the case list doesn’t refresh when returning to it after working/closing a case that would have previously been returned as an open case in the filtered list. So, the list results remain stale after processing a record from the list in another tab, whereas previously in this same app, the closed record was removed from the result list.

In CRM when customer sends an email to shared mailbox and internal users in BCC/To/CC sometimes those emails are not receiving to Activity monitor and due to these the case creation is not happening. We are experiencing these issues in CRM, please suggest the reasons or fix the behaviour in upcoming releases.

When customer sends email only to shared mailbox Email to Case creation works perfectly without any issues.

When customer sends email to shared mailbox and adding any internal users in To/BCC/CC then sometimes these emails are not entering into Activity monitor and due to these case creation is not happening.

Can I change the date on my Southwest ticket

In the realm of travel planning, uncertainties abound, and Southwest Airlines recognizes the paramount importance of flexibility in your journey. The good news is that modifying the date on your Southwest ticket stands as a stress-free process, putting the power to adapt your plans firmly in your hands.

To enact changes to your travel dates, simply connect with Southwest's dedicated customer service team at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓. Their round-the-clock support ensures that assistance awaits with just a phone call. Expedite the process by furnishing your booking details, encompassing confirmation numbers and travel dates.

Southwest Airlines places a premium on customer convenience, offering you the ease to make changes effortlessly. Be it a spur-of-the-moment decision or unforeseen circumstances, their unwavering commitment to flexibility ensures you can seamlessly adjust your travel itinerary.

Remember, if altering the date on your Southwest ticket is on the agenda, don't hesitate to dial 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓. Southwest Airlines is dedicated to ensuring your travel experience is as smooth and accommodating as possible.

How do I cancel my flight with Southwest Airlines? [How do I request a refund on Southwest Airlines]

Canceling your flight with Southwest Airlines is hassle-free. Dial 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) and provide your booking details to the customer service representative. They will assist you in canceling your flight and guide you through any associated refund processes.

To initiate a refund on Southwest Airlines, contact their customer service team at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 24/7 (NO WAITING)(Representative). Ensure you have your booking details, including confirmation numbers and travel dates, ready to expedite the refund process effectively.

How do I cancel a flight with Southwest Airlines?

Canceling a flight booked through Southwest Airlines is a simple process. Connect with an Southwest Airlines representative at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮), and they will assist you in canceling your flight and provide guidance on any refund eligibility.

How can I cancel a flight with Southwest Airlines?(How do I request a refund on Southwest Airlines)

Canceling your flight with Southwest Airlines can be done by calling 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮). Make sure to have your booking details ready to provide to the representative for a swift cancellation process.

How to cancel an Southwest Airlines flight ticket? (How do I request a refund on Southwest Airlines)

To cancel an Southwest Airlines flight ticket, contact their customer service team at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮). They will walk you through the cancellation steps and address any refund queries you may have.

How can I cancel an Southwest Airlines flight? (How do I request a refund on Southwest Airlines)

To cancel an Southwest Airlines flight, dial 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) to speak with a representative. They will assist you in canceling your flight and provide information regarding potential refunds.

Can I cancel my Southwest Airlines ticket and get a refund?(𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng) (How do I request a refund on Southwest Airlines)

Yes, you can cancel your Southwest Airlines ticket and receive a refund, subject to the terms and conditions of your booking. Contact Southwest Airlines at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) to initiate the cancellation and refund process.

Can I get a full refund if I cancel my Southwest Airlines flight?

The eligibility for a full refund upon canceling your Southwest Airlines flight depends on various factors, including the fare type and timing of the cancellation. Reach out to Southwest Airlines's customer service at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) for detailed information tailored to your booking.

How Do I Speak to a Live Person at Southwest Airlines? (How do I request a refund on Southwest Airlines)

To speak with a live person at Southwest Airlines, simply dial 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮). Their customer service team is available to assist you with any queries or concerns you may have regarding your booking.

Closure:

In conclusion, managing refunds, cancellations, and booking modifications with Southwest Airlines is a seamless process when you know the right steps to take. For further assistance, don't hesitate to call 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) and speak with an Southwest Airlines representative today. (𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng)

FAQs: (How do I request a refund on Southwest Airlines)

What is Southwest Airlines's refund policy?(𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng) (How do I request a refund on Southwest Airlines)

Southwest Airlines's refund policy varies depending on the fare type and booking details. For personalized assistance, contact Southwest Airlines at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮).

Can I cancel my Southwest Airlines booking within 24 hours?

Yes, Southwest Airlines offers a 24-hour cancellation policy for eligible bookings. Call 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) for more information.

How do I cancel my Southwest Airlines flight online? (How do I request a refund on Southwest Airlines)

You can cancel your Southwest Airlines flight online through the Southwest Airlines website or app, or by contacting customer service at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮).

What should I do if I need to change my Southwest Airlines booking? (How do I request a refund on Southwest Airlines)

Contact Southwest Airlines's customer service at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) to discuss options for modifying your booking.

Can I cancel my Southwest Airlines flight and rebook without penalties? (𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng)

Penalties for canceling and rebooking flights vary based on the fare type and booking details. Call 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) for personalized assistance.

What happens if my flight is canceled by the airline? (𝙎𝙠ɪᴘ-Wa𝕚𝕥𝕚ng)

If your flight is canceled by the airline, Southwest Airlines will typically assist you in rebooking or provide a refund. Contact them at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) for support.

How long does it take to receive a refund from Southwest Airlines? (How do I request a refund on Southwest Airlines)

Refund processing times may vary but typically range from a few days to a few weeks. Contact Southwest Airlines at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 𝟚𝟜/𝟟 (𝓝𝓞-𝓦𝓐𝓘𝓣𝓘𝓝𝓖)(𝓡𝓮𝓹𝓻𝓮𝓼𝓮𝓷𝓽𝓪𝓽𝓲𝓿𝓮) for specific details.

For information on cancellation fees for your Southwest Airlines booking, contact Southwest Airlines at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 24/7 (NO WAITING)(Representative). The applicable cancellation fee, if any, depends on the fare type and booking details, and the airline can provide clarification when you reach out to them.

You can cancel your Southwest Airlines booking through the mobile app, website, or by contacting customer service at 📞+𝟏-𝟖𝟔𝟔-𝟖𝟑𝟖-𝟒𝟗𝟓𝟓 24/7 (NO WAITING)(Representative). To request a refund on Southwest Airlines, simply utilize these options for cancellation.

Related Queries:

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can I cancel my trip on Southwest Airlines and get a refund

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When working a Case the ability to view related activities in the timeline is essential.

When working with other activities than Email e.g. Portal Comment you have to open the record to check if there is any attachment and view it through Notes displayed in Portal Comment timeline.

My suggestions is:

If customers enable an activity table for attachments they should be able to view thumbnails of the attachment and preview it from a related table, like on the Case timeline. This is currently how it works on the Email table.

The creation of a record in an attachment enabled activity should also feel like sending an Email. The adding of attachments through notes in a timeline is confusing for the workers. Out of the box Notes on a Case is for case notes.

But if you set up Portal Comments to be your activity to your Power Page, Notes is used for adding attachments too?

Not ok for us as a business. Using notes for case notes in one situation and using notes for attachments in another situation.

Restrictions on the case form to prevent users from replying to emails on the timeline before typifying the case. 

To provide configuration that restrict actions in the case based on status reason or case typification.

It would be great to be able to browse through the attachments when opening one and browse through the rest.

The use case is I have four images in a subgrid, and I want to be able to click "Next" or arrow right and see the next one.

We would like to request an enhancement to be able to only click "Save & Close" once to complete the case record.

Issue reported and resolution provided from MSFT Tech:

The NavigateToMainForm function adds the target form to the browser's History stack.

For example if you're on the Contacts form and you perform NavigateToMainForm("Accounts"), clicking on your browser's back button will take you from the Accounts form back to the Contacts form. The "Close" part of the Save & Close button is the same thing as pressing the browser's back button: it returns you to the record you came from.

What is happening in your case that you're on the Case form, and you're performing a NavigateToMainForm to that exact same record. So clicking "Save & Close" saves any changes you've made and returns you to the record you came from which happens to be that same one, that's why you will need to click twice in the button so it returns to the All Cases view or the default view you have configured.

There is a Pluss sign on top of the timeline on the case form. On the left side of it there is a big empty space when you use a large screen. Could you add buttons for each activity, so that users can easily create an activity related to the case?

Just like on the general view of activities, where you can do that from the top ribbon.

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Ask : How to setup dynamics to use the primary contact's email by default when sending emails from the timeline of an Account