Krishna Reddy Software Engineer

Krishna Reddy

Joined: 10/26/2020

  • Social Posts

    Mon, 26 Oct 2020 04:05:24 GMT – Dynamics 365 Customer Insights - Journeys – Rejected 

    Need to have provision to view comments, Likes on Social posts in D365 Marketing. It would be easy to manage the posts feedback within the system.

  • Record Creation Rules Email to Case

    Tue, 21 May 2024 14:58:52 GMT – Dynamics 365 Customer Service – Rejected 

    In CRM when customer sends an email to shared mailbox and internal users in BCC/To/CC sometimes those emails are not receiving to Activity monitor and due to these the case creation is not happening. We are experiencing these issues in CRM, please suggest the reasons or fix the behaviour in upcoming releases.


    When customer sends email only to shared mailbox Email to Case creation works perfectly without any issues.


    When customer sends email to shared mailbox and adding any internal users in To/BCC/CC then sometimes these emails are not entering into Activity monitor and due to these case creation is not happening.