Agent Script - Text Type- evaluate expression
Can expression be evaluated on Text type agent script as shown below. Expression({CaseType}=="CreditCard" ? "Credit Card related info" : "Other Info").
STATUS DETAILS
Needs Votes
Agent Script - Run Java script
Can I run Java script using Agent scripts on Omni channel web.
Adding it to the backlog.
STATUS DETAILS
Needs Votes
Agent Script for Manual session
How can I configure Agent script for Manual session? Scenario: We would like to migrate from USD app to Omni channel web and customers are served by desk phone. There is no channel integration on Omni.
STATUS DETAILS
Declined