Agent Script - Text Type- evaluate expression


Can expression be evaluated on Text type agent script as shown below. Expression({CaseType}=="CreditCard" ? "Credit Card related info" : "Other Info").

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Category: Omnichannel for Customer Service (136)

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Agent Script - Run Java script


Can I run Java script using Agent scripts on Omni channel web.

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Category: Omnichannel for Customer Service (136)

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Agent Script for Manual session


How can I configure Agent script for Manual session? Scenario: We would like to migrate from USD app to Omni channel web and customers are served by desk phone. There is no channel integration on Omni.

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Category: Omnichannel for Customer Service (136)

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