User Profile

Agent Script - Text Type- evaluate expression


Can expression be evaluated on Text type agent script as shown below. Expression({CaseType}=="CreditCard" ? "Credit Card related info" : "Other Info").

Read more...
0 Comments

Read more...
0 Comments

Category: Macros and Agent Scripts (6)

STATUS DETAILS
Needs Votes

Agent Script - Run Java script


Can I run Java script using Agent scripts on Omni channel web.
Adding it to the backlog.

Read more...
0 Comments

Read more...
0 Comments

Category: Macros and Agent Scripts (6)

STATUS DETAILS
Needs Votes

Agent Script for Manual session


How can I configure Agent script for Manual session? Scenario: We would like to migrate from USD app to Omni channel web and customers are served by desk phone. There is no channel integration on Omni.

Read more...
0 Comments

Read more...
0 Comments

Category: Macros and Agent Scripts (6)

STATUS DETAILS
Declined