DocTranslator in Hebrew and Latvin
The DocTranslator feature of OC does not have the ability to translate from Hebrew and Latvian to English. Need the tool to be able to complete the translations in Hebrew and Latvian to English to support our Customer Service agents. Thanks.
OC Feature Request - "Enter / Return" Prompt
OC Agents sometimes are to send messages that are saved/drafted with multiple sentences. These sentences are separate by a Enter / Return Prompt, which does not get through on OC. Below is an example of the current and expected behavior:
Curr...
OC_Regression > Omnichannel Ongoing Conversation Dashboard > Issue with selector/checkbox
Steps:
- Login to CDAX Canary using admin creds (TTT0007@hp.onmicrosoft.com) and select Omnichannel for Customer Service option
- Now go to omnichannel ongoing conversation dashboard
- now check the conversation list, by default all conversations are un-ti...
STATUS DETAILSDeclined
Ability to show or hide specific global quick replies based on the OC queue
Ability to show or hide specific global quick replies based on the OC queue and language so users will only view the quick replies pertinent to them instead of the entire global list and can then further quickly search/filter/browse to see the quick replies t...
Colored Conversation blocks
Based on the customer wait time, the conversation block on the conversation pane change color to Green (less than 3 Mins), Yellow (greater than 3 mins & less than 6 Mins) and Orange (greater than 6 mins)