Based on the customer wait time, the conversation block on the conversation pane change color to Green (less than 3 Mins), Yellow (greater than 3 mins & less than 6 Mins) and Orange (greater than 6 mins)
Comments
Amazing Idea!.. This will help prioritize customer chats when agents are handling multiple conversations.
Category: Omnichannel Agent Dashboard
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Category: Omnichannel Agent Dashboard
This will help prioritize customer chats when agents handle multiple active conversations. Wonderful idea !
Category: Omnichannel Agent Dashboard
Administrator on 2/8/2024 8:26:50 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Product Manager, Microsoft