User needs to remove the --- hyphen arrows to type in the Date field manually


Whenever user want to type the Date and Time field manually in the Customer service Hub, they have to manually remove the the 3 hyphens (---) and then they can be able to enter the dates. This doesn't happen to other field types.

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Category: Platform (181)

STATUS DETAILS
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An activity can be closed multiple times and does not show any status specific in the Timeline in CSH


If you go to any entity in the Customer Service Hub (UCI) an activity can be closed multiple times and does not show any status(closed/open) specific in the Timeline in Customer Service Hub. There should be status shown on the timeline about each activities. Note: I have seen multiple valuable...

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Category: Platform (181)

STATUS DETAILS
Needs Votes

Show Status of the Article in Default View


Cannot add the columns on the System Quick View Form. For example: In Customer Service Hub, Under the Relate view (Article entity) which is coming from the System Quick View Form (Relate Article), if we have multiple articles in archive, draft, publish, etc. there is no way to identify which a...

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Category: Knowledge Management (64)

STATUS DETAILS
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Inactive Contacts in Dashboard - Cannot Search


If there is any record gets Inactive, the record will not be used to search using a "Categorized Search". There should be a functionality which searches the records, even though they are Inactive (but they are in the CRM databases) This scenario has been multiple times reported by the Valuable...

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Category: General (1486)

STATUS DETAILS
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Capability to view which security permission is missing on the GUI screen


There should be capability provided to the users which shows them which security role (or permission on the entity specifically) is missing along with the Error message which shows "Access is Denied" Basic example - Lets suppose if any user is trying to access the Contact record and he doesn't ...

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Category: General (1486)

STATUS DETAILS
Needs Votes