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If you go to any entity in the Customer Service Hub (UCI) an activity can be closed multiple times and does not show any status(closed/open) specific in the Timeline in Customer Service Hub. There should be status shown on the timeline about each activities. Note: I have seen multiple valuable Microsoft Customers has reported this issue and would like to take an action on this feature, as it doesn't exists so far in the CSH.

Category: Platform
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

Comments

A

Not being able to see if an activity is closed and being able to mark it closed multiple times is very confusing to our end-user. Thanks for considering a fix for this.

Category: Platform