Hello

Actually impossible to have insights for a custom channel used in a customer journey.

It is a problem for the analize because the number de see in the custom channel tile is not correct with the reality.

In my example we use a custom channel to send any sms with an external provider (Touchdown).

The number we have in the custom channel is the same we have in the used segment whereas in the report of the SMS scenarii it is different.

In fact the number of real participants is more small because are excluded unsubscribe contacts and contacts where there is an invalid phone number.

It will be great if we have the correct insights from the customer journey.

Could you add this release in your future actions plan.

Thanks a lot.

Emilie (Javista)