User Profile

Attempting to save segment with spaces in name throws plugin error


I created a new segment and gave it a name "Contacts in Charlotte NC". When I clicked the "Save" button, I got a plugin error "Error caused by ISV code" with the stack trace below. There was also a notification which I expanded and it said that the name of the seg...

Read more...
2 Comments

Read more...
2 Comments

Category: ()

STATUS DETAILS
Planned

Email Template editor should allow for adjusting padding and block size in UI


When working with image or text blocks in an email template, the user should be able to adjust the size of the blocks and the padding.

Read more...
2 Comments

Read more...
2 Comments

Category: ()

STATUS DETAILS
Planned

"View in browser" page never loads - 500 Internal Server Error


I sent an email to two recipients based on one of the system templates that includes the "View in Browser" link at the top of the email. The emails were received (more than 5 hours after the Customer Journey was scheduled to send them) and when clicking the link for the "view in...

Read more...
2 Comments

Read more...
2 Comments

Category: ()

STATUS DETAILS
Planned

Error when "Stopping" Marketing Email that was Live


I tried to stop a marketing email that was Live. It took a long time and then I got an error message: "The specified domain does not exist or cannot be contacted". The error appears to be from a plugin:

Unexpected excepti...

Read more...
2 Comments

Read more...
2 Comments

Category: ()

STATUS DETAILS
Planned

Form Template "Newsletter subscription" has white font in input fields - unreadable


I created a marketing form using the template "Newsletter subscription". When this is rendered in a visitor's browser, the visitor cannot see what he/she is typing into the form fields since the CSS inherits a white font for these input fields, which also have a white background....

Read more...
2 Comments

Read more...
2 Comments

Category: ()

STATUS DETAILS
Planned

CDU for refresh not showing in D365 Admin


I received an email last night that said the refresh for NAM was complete and that the Customer Driven Update was available. However, when logging into the D365 admin area, I do not see any updates available for the marketing preview instance. My preview instance is on build 9.0.0.2136, and wi...

Read more...
4 Comments

Read more...
4 Comments

Category: ()

STATUS DETAILS
Planned

"You are not connected to a network" error when left unattended


I have occasionally seen the following error if I am logged into the marketing app preview and then leave it for a few hours to do other work:

"You are not connected to a network. The app has lost its connection to the server. Please try to reconnect."

What does this ...

Read more...
3 Comments

Read more...
3 Comments

Category: ()

STATUS DETAILS
Planned

"The customer journey start date must have some slack." - unclear error message


When trying to check for errors on a Customer Journey where the start date was set to the past, an error message pops up "The customer journey start date must have some slack."

I heard on one of the previews calls in answer to a question I asked that it was possible to put an...

Read more...
2 Comments

Read more...
2 Comments

Category: ()

STATUS DETAILS
Planned

Submitting a form creates both a Lead and a Contact


If you fill in a form (on a Marketing Page), both a Lead and a Contact record are created. The Lead is left in the "Open" status. This does not seem to be configurable. The form should only create one or the other, not both, or it should be configurable so the user can decide what is...

Read more...
0 Comments

Read more...
0 Comments

Category: ()

STATUS DETAILS
New

Cannot load multiple views - performance?


For the last several days I have been trying to navigate around the marketing app and several views consistently fail to load, only showing a spinning loading graphic. For example, I have not been able to access the views for the following entities in the marketing app UI:

  • 1
  • 2
  • 3