For the last several days I have been trying to navigate around the marketing app and several views consistently fail to load, only showing a spinning loading graphic. For example, I have not been able to access the views for the following entities in the marketing app UI:
- Websites
- Marketing Pages
- Marketing Emails
I have tried different browsers and at different times (Chrome, IE11) over the course of several days. If I go to the old default UI of this instance, some entities can be viewed, but others cannot. For example, in the old UI, if I use Advanced Find to look at a list of Marketing Emails and try to create a new one, I get an error, so I cannot access the functionality that is delivered in the app UI. Here is the error from the old UI when I click "New" in Advanced Find to try to create a new Marketing Email:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Application.ControlDescriptor.UniqueIdAndMatchingControlDescriptionExists()
at Microsoft.Crm.Application.ControlDescriptor.GetUIDescriptor()
at Microsoft.Crm.Application.FormDescriptor.GetSectionControls(StandaloneSectionDescriptor section)
at Microsoft.Crm.Application.FormDescriptor.GetUIPageDescriptor()
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetUiPageDescriptor(FormDescriptor formDescriptor)
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.RenderFormDescriptor(HtmlTextWriter writer)
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP._forms_read_layout_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #84A77BBEDetail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ActivityId>ecd82cbc-e05f-482a-b82f-803f8cd540f8</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Application.ControlDescriptor.UniqueIdAndMatchingControlDescriptionExists()
at Microsoft.Crm.Application.ControlDescriptor.GetUIDescriptor()
at Microsoft.Crm.Application.FormDescriptor.GetSectionControls(StandaloneSectionDescriptor section)
at Microsoft.Crm.Application.FormDescriptor.GetUIPageDescriptor()
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetUiPageDescriptor(FormDescriptor formDescriptor)
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.RenderFormDescriptor(HtmlTextWriter writer)
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP._forms_read_layout_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #84A77BBE</Message>
<Timestamp>2018-02-02T21:51:15.2721971Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault>
<ActivityId>ecd82cbc-e05f-482a-b82f-803f8cd540f8</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Crm.Application.ControlDescriptor.UniqueIdAndMatchingControlDescriptionExists()
at Microsoft.Crm.Application.ControlDescriptor.GetUIDescriptor()
at Microsoft.Crm.Application.FormDescriptor.GetSectionControls(StandaloneSectionDescriptor section)
at Microsoft.Crm.Application.FormDescriptor.GetUIPageDescriptor()
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetUiPageDescriptor(FormDescriptor formDescriptor)
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.RenderFormDescriptor(HtmlTextWriter writer)
at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.Render(HtmlTextWriter writer)
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #2B3CB31F</Message>
<Timestamp>2018-02-02T21:51:15.2732043Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>