Currently, in the Queue dashboard, it is showing data for "Incoming sessions". However, Queue dashboard includes both incoming and outgoing conversations, so the "Incoming sessions" label is misleading.

It would be helpful if the label is renamed so that users can understand more clearly that both type of conversations are counted in the Queue dashboard.

Official documentation: https://learn.microsoft.com/en-us/dynamics365/customer-service/use/oc-queue-dashboard