When users design a journey, if it is complex enough, there will be an error when publishing it: "Journey could not be published due to too many actions being present exceeding '500'". It's frustrating as a user to build a journey and have the system say it’s too complex.
It would be great if the limit can be increased, or the journey can be optimized so that it generates less actions.
Comments
Although limiting the number of actions is beneficial for system to process, and for users to troubleshoot when something happens, this limit should still be increased, as marketing campaigns are expected to have many phases.
Category: Customer Journey Design
Administrator on 2/24/2025 7:46:08 PM
Thank you for the feedback. This feature is in our backlog to provide a warning when approaching the complexity level that won't let you save.