Can the developers of the PVA make this change to the engine please?
Hi there,
Simple things make things better.
When using PVA with Dynamics 365 Customer Service, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.
Using a bit of UX, you could easily change the PVA css and then the option...
Multiple Choice Options Stack
Change the css on PVA to show the multiple choice options stack on top of each other instead of showing on horizontal way.
This change will also work on Dynamics 365 Customer Service if applied at the source of the engine.
The only css that needs to be changed...
Notification to agent when user reply to a message
As the customer service teams are more dynamic and every agent works with multi platforms at the same time, Dynamics 365 Omnichannel Customer Service could have an option for the agents to be notified when the user replies on the chatbot.
There are many cases where an agent ha...
Show multiple options from PVA as a vertical list.
Hi there,
I've been struggling with Dynamics 365 Customer Service for some months and the Community is not been helpful for the matter that I will describe below.
We have 2 chatbots in 2 of our websites.
One is using just PVA with no hand-off to an agent...