Simple things make things better.
When using PVA with Dynamics 365 Customer Service, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.
Using a bit of UX, you could easily change the PVA css and then the options would be well accommodated in a vertical list inside the chat window.
If the developer of PVA could easily change the css to:
display: block !important;
word-wrap: break-word !important;
padding-left: 0 !important;
padding-right: 0 !important;
And everyone would be very happy.
I hope this message finds a good developer that can implement the css and half of the posts on the community will disappear.