Hi there,

Simple things make things better.

When using PVA with Dynamics 365 Customer Service, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.

Using a bit of UX, you could easily change the PVA css and then the options would be well accommodated in a vertical list inside the chat window.

If the developer of PVA could easily change the css to:

.react-film__filmstrip__list {

display: block !important;

word-wrap: break-word !important;


.react-film__filmstrip__item {

padding-left: 0 !important;


.react-film__filmstrip__item {

padding-right: 0 !important;


And everyone would be very happy.

I hope this message finds a good developer that can implement the css and half of the posts on the community will disappear.

Kind regards,


Category: Live Chat
Ideas Administrator

We have a new version of the live chat widget that is much more customizable and can adjust width to help with your ask. Please check it out! Develop a custom live chat widget | Microsoft Learn

Jonathon Nelson

Product Manager, Microsoft