Disable the OOB entities while data injestion through CDS live
While adding the data source through CDS live some of entities are selected by default. The data source is failing because the default entities are empty. We are running some mitigation backend. We need an option disable the default entities for reducing the data source failure.
Delete the customer voice response through Common data service
When deleting customer voice responses using Common Data Services the responses still exists in the Customer Voice Portal. Post deletion of responses from common data service it should synchronize with customer voice interface.
NPS score must calculate all the survey response NPS value
- Created a survey two NPS value questions added. - When open survey responses in CRM. - NPS score calculates only the top most question survey responses. - Customer wants the feature that NPS score must calculate all survey response NPS value.
When tracking an email using the Dynamics 365 app for Outlook the start / due date is not set in CRM. There is then no way to search emails by date.
Email sent from outlook to CRM. When email is opened in CRM the start date / due date is missing the data. It should display data.
To get a main form when selecting task from timeline.
- Created a model driven app and added the custom entity. Deselected the quick create form - When opens the custom entity to open any record and clicks on timeline to add the task, the quick create form pops up. We want to get the main form when clicks on task.
Do we have any alternative on the {} construction of URL parameters in Customer Voice?
- Trying to send emails and SMS to their customer to fill the survey Whenever customer account/contact record is created. it will send an email and SMS to the customer with the survey URL. - For SMS, when send the URL of the survey forms of Customer Voice to the customers but the SMS provider do...
Managed Identity authentication is supported in Customer Insight for generating the access token
- We want to know if the managed Identity is supported in customer insight API - One of the suggestion for Shoebox option. It doesn’t require any code . Needs a storage account or Event Hub to receive the events - Need to know if managed identities authentication is used to get access token to ...