3
- Trying to send emails and SMS to their customer to fill the survey Whenever customer account/contact record is created. it will send an email and SMS to the customer with the survey URL.
- For SMS, when send the URL of the survey forms of Customer Voice to the customers but the SMS provider do not support the '{}' in the parameters thus the URL being sent is a broken link.
- Reached to SMS provider and confirmed that curly braces are not supported for SMS content.
- URL is being sent but since SMS gateway don’t support curly braces on the SMS content, curly braces is being replaced by parenthesis. Below is an example of the Customer Voice URL sent and the URL received:
Sent: https://ncv.microsoft.com/vZlDcXIrJy&ctx={"CustomerNumber":"CS-000016417"}
Received: https://ncv.microsoft.com/vZlDcXIrJy&ctx=("CustomerNumber":"CS-000016417")
Ask: Need to know if there is alternative to curly braces to set the parameter in customer voice.
- For SMS, when send the URL of the survey forms of Customer Voice to the customers but the SMS provider do not support the '{}' in the parameters thus the URL being sent is a broken link.
- Reached to SMS provider and confirmed that curly braces are not supported for SMS content.
- URL is being sent but since SMS gateway don’t support curly braces on the SMS content, curly braces is being replaced by parenthesis. Below is an example of the Customer Voice URL sent and the URL received:
Sent: https://ncv.microsoft.com/vZlDcXIrJy&ctx={"CustomerNumber":"CS-000016417"}
Received: https://ncv.microsoft.com/vZlDcXIrJy&ctx=("CustomerNumber":"CS-000016417")
Ask: Need to know if there is alternative to curly braces to set the parameter in customer voice.
STATUS DETAILS
Needs Votes
Comments
I'd like a more formal way to specify parameters in the URL -- i.e. using GET variables similar to SurveySparrow. I understand ctx is a GET parameter, but having unique ones that can be directly mapped to variables would be ideal.
Category: Survey Design