ES - Catalan Sugary drinks Tax Management
The tax on packaged sugary drinks is a tax of the Generalitat de Catalunya, the purpose of which is to tax the consumption of packaged sugary drinks due to the effects they have on the health of the population and its main purpose is to encourage a change in consumption habits, as recommended by ...
Ability to see pallet distribution when placing a Purchase Order
Some Retail Distribution vendors have 2 different prices for the same item when you order a full truck or you order partial one. Then, purchase agents need to check the number of pallets included in the purchase order before submitting it. The problem is that you don't order pallets but units, so...
Limit number of consultations per user
Suport agents are available for some internal consultations.
As an example, we can have a set of agents that are supporting first level agents when they have som specific questions regarding customer payment status.
It could be nice if we could limit the number of consultations tha...
Ability to restrict work items creation within a queue
Imagine the following structure:
- We have defined a set of queues, with some agents assigned to them, so conversations will be routed properly.
- We have defined a parallel set of queues for internal support (consultation) with some agents assigned too.We have created them as q...
STATUS DETAILSNeeds Votes
Ability to sort available agents for consultation based on capacity
We have found that when an agent wants to request for a consultation, even in the case the agent filters by queue, agents appear always within the same order.
That makes that the first agent that appears in the searched queue will be overloaded because all consultations will be assigned ...
Ability to consume capacity from agents when including in a consultation.
Ability to decide if consultations must consume agent available capacity, so agents will not appear as available when reaching max number of simultaneous conversations and consultations.