1
Ability to decide if consultations must consume agent available capacity, so agents will not appear as available when reaching max number of simultaneous conversations and consultations.
STATUS DETAILS
Needs Votes
Administrator on 1/2/2024 7:16:39 AM
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future
Regards,
Product Manager, Microsoft