1
Suport agents are available for some internal consultations.
As an example, we can have a set of agents that are supporting first level agents when they have som specific questions regarding customer payment status.
It could be nice if we could limit the number of consultations that a user can handle simultaneously (For example: no more than 2), in order to avoid consultation agent overload.
STATUS DETAILS
Needs Votes
Administrator on 1/2/2024 7:16:20 AM
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future
Regards,
Product Manager, Microsoft