User Profile

Alert to save changes on a session only when saving is needed


When the user wants to close a session, he receives an alert saying that all the changes that are not saved will be lost, even when there is no saving needed as the user did not add/change any information or when he had already saved everything. It would be better if this alert was removed whe...

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Category: Customer Service Workspace (65)

STATUS DETAILS
Completed

Call Error Notification for Failed Outbound Calls


To make the outbound call it is needed to remove the 00 (+) from the international prefix, but needed to always include the prefix (i.e. not +39 or 0039 but 39). If the call is made without the prefix, the conversation panel opens but the call does not start and the agent does not understand i...

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Category: Voice - Outbound Calling (7)

STATUS DETAILS
Completed

Modify outbound number in the dial pad


When trying to make an outbound call, the user tries to copy a number inside of the outbound call pop-up (where the number is usually typed), the number is copied, but the number cannot be changed inside in case there is a mistake in the number. It is only possible to change the number at the ...

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1 Comments

Category: Voice - Outbound Calling (7)

STATUS DETAILS
Completed