Ability to hide Schedule Board tabs launched from the RSO optimization schedule
When you open the schedule board using the button on the optimization schedule, a new tab is generated, this might give you quite a number of tabs. Hiding them works (e.g. by only assigning them to a dummy user) , however if you now try to open them again from the optimization schedule, you en...
Confirm changes before saving the schedule board settings
We often see users accidentally changing settings on a schedule board, affecting other user of the same board. Unfortunately even education does not work, as it's not possible to track who did the last changes. Suggestion: Have users confirm that they would like to save the updated settings or...
Make "View Resource Card" popup configurable
The resource cell is already configurable using HTML and CSS. However due to its limited size (in particular with many resources and a small row height) it would be great to be able to also configure the resource card popup.
Allow custom actions on Booking right-click
In almost every implementation, custom actions to a booking become necessary. Having to open the booking and calling logic by clicking a button or running an ondemand workflow is quite cumbersome for a dispatcher. Suggestion: To achieve maximum flexibility, provide the ability to register cust...
Allow updating booking details from the details pane
To change booking details (other than start/end and resource), a user needs to open the booking form (e.g. to change the lock option). Suggestion: The details pane already allows the selection of custom views to only show the necessary fields. Can we make this view editable?
Show calendar week even in hourly boards
Lots of customers plan based on calendar weeks. Suggestion: Show calendar week even in hourly boards. Ideally allow a less granular hourly board, so that a scheduler can see 2 weeks without scrolling. Calendar weeks might be different per region (e.g. US vs. Europe).
Web resource should be able to access current schedule board context
Currently it's possible to add a custom web resource to a schedule board. It would be helpful if 1) the web resource could access the current context, i.e. displayed date range, selected resource, selected booking etc. to show the respective details. 2) an update of the SB context would also a...
Allow different types of work hours, such as normal, overtime, travel-only, etc.
We often get requirements where bookings should not be stricly constrained by the working hours. For an emergency, it may be acceptable that the technician works longer. Or travel from/to the job might be possible or even required outside the working hours. It would be great if we could define...
Improve work hour management, consider introducing shifts
The current working hour management does not provide enough flexibility. Requirements such as bi-weekly schedules can only be achieved through the API at the moment. Suggestion: Improve work hour administration. Ask to the community: Please add comments with your specific requirements. In addi...
Make scheduling criteria such as territories and skills time-dependent
We already have the ability to constrain potential booking candidates by criteria such as territory and skills. Suggestion: Add validity dates/times to resource skills, resource roles/categories, resource territories etc. and consider them in Schedule Assistant and RSO. This way we would suppo...