Repond to Posts from Dynamics 365
The inability to respond to a post from within a Dynamics 365 social media activity is a big gap that should be filled asap. If a post gets created as a lead or a case in Dynamics there is no easy way for the agent/sales person to respond back to the customer through social media. They would have...
Show richer data from Dynamics 365 within MSE e.g. other channel activities
If someone posts on social media - depending on the industry and use case - it is very likely that they may have called or emailed (or engaged in a self serve portal or used a BOT) about the same matter. All the other activities can be consolidated in Dynamics 365 and seen in the timeline activit...
More granular security/user roles
More granular permissions for security would be great e.g. remove the ability for certain types of users to retweet posts.
Ability to approve and schedule posts
Would be great if posts could be scheduled for predefined times. Also if there is a way to incorporate an approval process for posts before they get published. Specifically this is for net new posts from an organization's social handle and not for responses to existing posts from customers.
Workflow capability through configuration e.g. Auto Labeling and assignment rules
As described in the title e.g. if the keyword "emergency" or "urgent" is used in a post then assign it the priority label.
Within the social center one click access to see other messages from the same author
There is no way to do this today - we have to go back to the analytics page, add a filter for the author's handle, confirm it and then see posts that match. Quick access from a post saves 7 to 8 clicks.
Track likes and shares
A way to track this and setup alerts for viral posts based on configurable criteria.