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Suggested Fri, 08 Jun 2018 23:14:45 GMT by Pranav SampatNew
Category: User Experience

The inability to respond to a post from within a Dynamics 365 social media activity is a big gap that should be filled asap. If a post gets created as a lead or a case in Dynamics there is no easy way for the agent/sales person to respond back to the customer through social media. They would have to go back into MSE and search for them and then respond. This response is also not captured within or linked to the customer profile.
Comments (1)
  • If this can be accomplished then through dynamics it might be easier to add more social content processes and workflows e.g. scheduling and approvals. Please see my other idea - https://experience.dynamics.com/ideas/idea/?ideaid=334655ff-736b-e811-9cca-0003ff68f3c3