1
The inability to respond to a post from within a Dynamics 365 social media activity is a big gap that should be filled asap. If a post gets created as a lead or a case in Dynamics there is no easy way for the agent/sales person to respond back to the customer through social media. They would have to go back into MSE and search for them and then respond. This response is also not captured within or linked to the customer profile.
Category:
STATUS DETAILS
New