If someone posts on social media - depending on the industry and use case - it is very likely that they may have called or emailed (or engaged in a self serve portal or used a BOT) about the same matter. All the other activities can be consolidated in Dynamics 365 and seen in the timeline activity view. If an agent in MSE is responding to a customer they need to see other recent activities. It would be ideal to hover over a customer's name on a post and have their dynamics profile information and recent activities show. It would be awesome if this view and its contents could be configured from within Dynamics. The concept is similar to Dynamics information seen in Outlook - applying the same to MSE to empower social care agents.