Microsoft Dynamics 365
The CRM E-mail editor is very weak. Doesn't support properly the HTML e-mail. The format of the e-mail always changes and gives a bad end result. The signature doesn't look professional.
Dileep Singh (administrator)
on 6/29/2018 9:37:40 AM
Thank you for your feedback. This is a great suggestion!
We are actively considering this as part of our roadmap.
The CRM e-mail template editor is restricted to a few basic functions such as changing fonts, colours, bullets and text alignment. We need an editor that allows us to imbed image links, hyperlinks and other rich HTML formating, in order to create templates that can be adhere to corporate branding rules. In adition, many organisations use agencies to design HTML templates in tools such as Dreamweaver, and CRM should also have the ability to import these as well..
Unified Experience: Search, navigation and performance
I look forward to whenever in the 2020s there'll be an implementation on the email editor in Dynamics 365 Online because the tool we have now is like using Windows 95 all over again...
Adding/dropping recipients is incredibly painful in the existing editor. It would be great if it worked more like Outlook. In fact - make it as "Outlook-like" as possible. OR, even better, make the "Reply" and "Reply All" functions USE Outlook instead of the shoddy CRM email editor.
About time these features will become available!
Even the editor for this comment form is a million times better. Please, please, please!
current email and workflow editor is a disgrace
also needs - copy and paste of images (e.g. screenshots, snipping tool, etc.) to properly use it as Tech Support tool - drag and drop of attachments
Sadly this feature is still not available. I contacted Microsoft support and they told me to open a new suggestion and get as many votes and even the support engineer voted for it and said it would be a great functionality. So please all vote here: https://experience.dynamics.com/ideas/idea/?ideaid=53cd97e7-34a1-e811-b96f-0003ff68e07f
Pasting an image is possible from the sender's perspective, however recipient doesn't see the image. A high risk in my opinion!