39

Sending a Reminder to those who have not yet responded

There should be a feature that allows you to send a Reminder to those respondents that have not yet responded the survey. I know this can be done with Power Automate but this should be as a basic feature also in the Customer Voice UI when sending the survey with e-mail sending option.

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2 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

This feature is in Customer Voice Roadmap.

17

Provide HTML editor or better Email Template customization options

Enterprise organizations can have very stringent branding standards. The current email template editor is very limiting. Even if an email is designed and HTML provided, it cannot easily be added to the template editor - current experience is trying to copy and paste it from a web browser. Th...

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0 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

The email template improvements suggested by this post are already being planned for the next wave of release. 

15

Ability to include all the survey questions directly in the mail

The request is to add the survey questions say 2 ratings and 1 text answer question directly into the outlook mail while distributing the survey link via outlook connector from power automate. This way the customers can directly submit from mail without opening any new tab or instance!

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1 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
New
14

Send survey email response to multiple people

Currently when a survey response email is received, the only person who receives it is the developer of the flow/survey. That person is usually not the person who is interested in the response; someone in Support is. Please allow for changing of the receiver of the response or allow for multipl...

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1 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Needs Votes
13

Delete the customer voice response through Common data service

When deleting customer voice responses using Common Data Services the responses still exists in the Customer Voice Portal. Post deletion of responses from common data service it should synchronize with customer voice interface.

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2 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Needs Votes
10

Possibility to embed Customer Voice survey (first few questions) in an email on Marketing email designer

1. Add embed survey function on email designer 2. Make it possible for recipients to answer and submit survey responses without leaving the email. As of today, it's only possible to attach CV survey as link on the email editor and no option is available to embed the survey directly as part of t...

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3 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
New
10

Schedule the date and time to send a survey to respondents

Setting a date and time to send a survey out to respondents will be ideal. I am using Customer Voice to survey attendees to a multi-day workshop. I need the surveys to be send at a specific date and time the synchronise to a specific time on the final day of the workshop. Being able to schedul...

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0 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Needs Votes
9

Customer Voice Reminders

The Customer Voice Survey reminders, which was planned for creation but was after that stopped from developing is something that will be very useful for a lot of customers. We have many customers, requiring such feature and I believe it will be very useful to be created. Or else, to be added a c...

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0 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
New
9

Send Survey on behalf of different users in CRM - allow dynamic email accounts

We are not happy that dynamic email accounts are not support yet sending from CRM. We tried to create an OOTB workaround but this is not working because dynamic email accounts are not supported. With Voice of the Customer we used different senders. Users only needed to allow to send in their n...

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0 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Needs Votes
7

Forms Pro (Customer Voice) Include security to share the Survey

In order to see the survey results in Dyn CE as form pro view, it requests share the survey. But Sharing the forms can allow users modify it. We request a security to share only the results to users. Replication: 1) Using advance find make a query to Customer Voice results surveys 2) Open a re...

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0 Comments

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Category: Survey Distribution (54)

STATUS DETAILS
Needs Votes