Sending a Reminder to those who have not yet responded
There should be a feature that allows you to send a Reminder to those respondents that have not yet responded the survey. I know this can be done with Power Automate but this should be as a basic feature also in the Customer Voice UI when sending the survey with e-mail sending option.
Add possibility to get non-anonymous responses when distributing CV survey via customer journey
My client would very much like to be able to distribute a post-event CV survey via D365 marketing customer journey, and get non-anonymous responses back. Currently this is not possible OOTB according to MS support team.
Admin function to restrict survey distribution directly from Customer Voice interface
Admin should be able to restrict survey distribution directly from Customer Voice interface. Survey distribution should still be allowed via Dynamics 365 apps or Power Automate as it is.
Possibility to embed Customer Voice survey (first few questions) in an email on Marketing email designer
1. Add embed survey function on email designer 2. Make it possible for recipients to answer and submit survey responses without leaving the email. As of today, it's only possible to attach CV survey as link on the email editor and no option is available to embed the survey directly as part of t...
Ability to include all the survey questions directly in the mail
The request is to add the survey questions say 2 ratings and 1 text answer question directly into the outlook mail while distributing the survey link via outlook connector from power automate. This way the customers can directly submit from mail without opening any new tab or instance!
Provide HTML editor or better Email Template customization options
Enterprise organizations can have very stringent branding standards. The current email template editor is very limiting. Even if an email is designed and HTML provided, it cannot easily be added to the template editor - current experience is trying to copy and paste it from a web browser. Th...
The email template improvements suggested by this post are already being planned for the next wave of release.
Implement a feature that allows users to change the destination of uploaded files.
Currently, when a file upload question is created in a Customer Voice survey form, the file uploaded by the respondent is stored in the OneDrive of the user who created the form.
However, if the form creator lea...
Send survey email response to multiple people
Currently when a survey response email is received, the only person who receives it is the developer of the flow/survey. That person is usually not the person who is interested in the response; someone in Support is. Please allow for changing of the receiver of the response or allow for multipl...
Please provide the ability to specify where the uploaded files in the Customer Voice survey should be saved.
In Dynamics 365 Customer Voice, the current behavior is that uploaded files are saved to OneDrive by default.
Although it is possible to specify t...
Delete the customer voice response through Common data service
When deleting customer voice responses using Common Data Services the responses still exists in the Customer Voice Portal. Post deletion of responses from common data service it should synchronize with customer voice interface.
Administrator
This feature is in Customer Voice Roadmap.