5

Delete the customer voice response through Common data service

When deleting customer voice responses using Common Data Services the responses still exists in the Customer Voice Portal. Post deletion of responses from common data service it should synchronize with customer voice interface.

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1 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
New
5

Send Survey on behalf of different users in CRM - allow dynamic email accounts

We are not happy that dynamic email accounts are not support yet sending from CRM. We tried to create an OOTB workaround but this is not working because dynamic email accounts are not supported. With Voice of the Customer we used different senders. Users only needed to allow to send in their n...

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0 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
New
5

Sending a Reminder to those who have not yet responded

There should be a feature that allows you to send a Reminder to those respondents that have not yet responded the survey. I know this can be done with Power Automate but this should be as a basic feature also in the Customer Voice UI when sending the survey with e-mail sending option.

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Category: Survey Distribution (10)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

This feature is in Customer Voice Roadmap.

4

Provide HTML editor or better Email Template customization options

Enterprise organizations can have very stringent branding standards. The current email template editor is very limiting. Even if an email is designed and HTML provided, it cannot easily be added to the template editor - current experience is trying to copy and paste it from a web browser. Th...

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0 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

The email template improvements suggested by this post are already being planned for the next wave of release. 

2

Forms Pro (Customer Voice) Include security to share the Survey

In order to see the survey results in Dyn CE as form pro view, it requests share the survey. But Sharing the forms can allow users modify it. We request a security to share only the results to users. Replication: 1) Using advance find make a query to Customer Voice results surveys 2) Open a re...

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0 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
New
2

Send survey email response to multiple people

Currently when a survey response email is received, the only person who receives it is the developer of the flow/survey. That person is usually not the person who is interested in the response; someone in Support is. Please allow for changing of the receiver of the response or allow for multipl...

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0 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
Needs Votes
1

Customer voice distribution collection feedback expiry date and time

For some reason I can't currently identify if there is a distribution collection feedback survey expiry date and time, for the purpose to eficientize analysis reports feedback analysis and expectations.

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0 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
New
1

Customer voice survey design distribution by SMS mobile text messaging

For some reason I currently can't locate the option for text messaging merging and distributing a survey design by SMS mobile device text messaging.

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Category: Survey Distribution (10)

STATUS DETAILS
New
1

Customer voice survey design distribution option for conventional postal mailing merging and printing

Currently the option for email, QR, Power Automate, Link and embedding are available, also the option to use variables from email template are available (e.g. first name, + LastName) however there is no current option to merge a mailing listing and generate record printing from the distribution o...

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0 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
New
1

Customer voice Email survey distribution recipient groups

Cant easily identify option for email distribution by email recipient groups, but ONLY the option to upload email addresses.

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1 Comments

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Category: Survey Distribution (10)

STATUS DETAILS
New