Add Dashboard or a notification for Omnichannel Administrators in case of chat is abandoned or rejected by agent.
Adding a dashboard on omnichannel administration app or a notification in Microsoft teams to all the omnichannel administrators for the abandoned/rejected chat kind of summary. This notification may contain details like which agent rejected the chat and when. Chat can be considered as abandoned ...
Category: Omnichannel for Customer Service (139)
Ability to include all the survey questions directly in the mail
The request is to add the survey questions say 2 ratings and 1 text answer question directly into the outlook mail while distributing the survey link via outlook connector from power automate. This way the customers can directly submit from mail without opening any new tab or instance!
Category: Survey Distribution (44)
Have ability to restrict system views with particular team
Currently we do not have the ability to share the system views with only particular teams or security roles. It would be great to have such feature like we have in personal views that can be shared/restrict as per security role/user/team.
Category: General (286)