2. Make it possible for recipients to answer and submit survey responses without leaving the email.
As of today, it's only possible to attach CV survey as link on the email editor and no option is available to embed the survey directly as part of the email. This is only possible when the survey is directly sent from customer voice (atleast it's possible to embed the first question).
We send all our email from Dynamics Marketing and it would be really valuable if this survey embed function was also available in the email designer on Marketing, so that recipients can preview questions of the survey and moreover don't have to go to another page to complete it. This will have a huge positive effect on the response rate as it cuts out an additional step.
Note: With the available embed function today, it is only possible to preview survey questions by embedding them in email. It is not possible for recipients to submit responses without being redirected to the CV survey page.
Comments
This would be a great feature!
Embedding the survey in an email sent from Customer Voice, negates tracking in the Contacts timeline in Dynamics 365. This is not ideal, as you miss a huge part of the Customer Journey when you send the survey via Customer Voice.
Category: Survey Distribution
+1 for this functionality.
Category: Survey Distribution
This is a great idea and means surveys can be completed within the email. We are just starting using Customer Voice and find this lack of functionality to be a drawback.
Category: Survey Distribution
We need this too! I hope they see this :-)
Category: Survey Distribution