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Omnichannel for customer service option to access to diagnostics
It would be nice to future feature the option to easily access to a product customer service order diagnosis, not having this option, user might potentially be limited to knowledge management.
STATUS DETAILS
Completed
Administrator
Routing diagnostics can be leveraged to help diagnose any routing configurations as requested in the idea. Please refer this documentation for more details - View diagnostics for unified routing (Dynamics 365 Customer Service) | Microsoft Learn
Thanks,
PM, Microsoft