Conversation diagnostics in Azure Application Insights
Since the deprecation of the Routing Diagnostic tool, it has become crucial to introduce a new product within Azure Application Insights that maintains feature parity.
I would suggest providing demo videos that showcase the activation and usage of the product, as the current documentatio...
Requesting more proper scheduling for Export to Azure Application Insights, or a proper alternative for Omnichannel Routing Diagnostics
Currently, Unified Routing Diagnostics is communicated to have been deprecated.
The official recommended alternative by Microsoft, Export to Azure Application Insights, currently only offers preview features for D365 Customer Service.
While the feature remains...
Audit History for Unified Routing Configuration
We need a way to maintain Audit History for all the config changes made to Unified Routing - like Workstreams, Chanels, Sessions and other configuration items.
Omnichannel for customer service option to access to diagnostics
It would be nice to future feature the option to easily access to a product customer service order diagnosis, not having this option, user might potentially be limited to knowledge management.
Administrator
Routing diagnostics can be leveraged to help diagnose any routing configurations as requested in the idea. Please refer this documentation for more details - View diagnostics for unified routing (Dynamics 365 Customer Service) | Microsoft Learn
Thanks,
PM, Microsoft