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Omnichannel for customer service option to access to diagnostics

Francisco Orozco on 4/17/2020 8:29:41 AM
It would be nice to future feature the option to easily access to a product customer service order diagnosis, not having this option, user might potentially be limited to knowledge management.
Category: Unified Routing- Diagnostics
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 7/4/2023 3:14:35 PM

Routing diagnostics can be leveraged to help diagnose any routing configurations as requested in the idea. Please refer this documentation for more details - View diagnostics for unified routing (Dynamics 365 Customer Service) | Microsoft Learn

Thanks,

PM, Microsoft