18

Include responses created directly in Dataverse in Analytics

Currently if survey responses are stored directly in Dataverse (by using a canvas app to gather responses to a survey for example), these responses do not appear in the Analytics within Customer Voice (only responses gathered through the 'official' channels are, e.g. URL, survey invite etc). Incl...

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Category: Insights & Follow-up (17)

STATUS DETAILS
Needs Votes
15

Ability to edit responses after submission

Looking to be able to change recall and edit responses via customer voice platform

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Category: Insights & Follow-up (17)

STATUS DETAILS
Needs Votes
10

Increase capacity of Sentiment satisfaction metrics

To accommodate surveys with more than 10 text field questions where capturing satisfaction metrics is useful, either increase the the limit of satisfaction metrics per project beyond 10 or enable multiple questions to be selected per sentiment metric (as is the case for 'custom score' metrics)...

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1 Comments

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Category: Insights & Follow-up (17)

STATUS DETAILS
New
10

Showing averages instead of response distribution in ratings

It would be useful to have in the Survey Reports section a view with Averages instead of response distribution whenever the question is a rating (e.g. scale 1-5, where 1=Not at all satisfied and 5=Very satisfied). I fully understand that Microsoft wants us to use Power BI for reporting but there ...

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Category: Insights & Follow-up (17)

STATUS DETAILS
Needs Votes
7

Being able to choose "Custom Score" satisfaction metric for alert creation

After the implementation of the new satisfaction metric "Custom Score", it is still not possible to create an alert on this satisfaction metric. This is useful, because we are going to use it for measuring employee performance with the questions displayed as a Likert.

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Category: Insights & Follow-up (17)

STATUS DETAILS
Needs Votes
6

Downloadable Report

It would be helpful to be able to download the report from the system, as when downloading just the data you have to have excel skills to create sophisticated reports with date selection etc. I would like to be able to just select my dates on here, and download the data with graphs to send to col...

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1 Comments

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Category: Insights & Follow-up (17)

STATUS DETAILS
New
5

Report link for External Users

It would help distributing survey results to external users, if there was an open link that could be copied and sent to e.g. colleagues and / or vendors.

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1 Comments

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Category: Insights & Follow-up (17)

STATUS DETAILS
New
5

Export Survey Question Number

When using the export functionality, it would be ideal to have the question number in the export file. This will enable external tools, like Excel, to display the questions in the same order as they survey itself.

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Category: Insights & Follow-up (17)

STATUS DETAILS
Under Review
5

Timezone in Customer Voice

When export Response Report, user can change the timezone of customer response to collect the correct data of "Start Time" and "Completion Time".

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Category: Insights & Follow-up (17)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

This feature is in Customer Voice Roadmap.

5

Select which responses you want to export

Microsoft Forms has the functionality that you can choose which responses you want to export, whilst in Dymanics 365 it seems you can only 'Export all'. This can be extremely frustrating when you have an ongoing survey and would like to export only the latest responses. Would be great to add this...

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Category: Insights & Follow-up (17)

STATUS DETAILS
Needs Votes