3

Ability to edit responses after submission

Looking to be able to change recall and edit responses via customer voice platform

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Category: Insights & Follow-up (7)

STATUS DETAILS
New
3

Showing averages instead of response distribution in ratings

It would be useful to have in the Survey Reports section a view with Averages instead of response distribution whenever the question is a rating (e.g. scale 1-5, where 1=Not at all satisfied and 5=Very satisfied). I fully understand that Microsoft wants us to use Power BI for reporting but there ...

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Category: Insights & Follow-up (7)

STATUS DETAILS
Needs Votes
3

Timezone in Customer Voice

When export Response Report, user can change the timezone of customer response to collect the correct data of "Start Time" and "Completion Time".

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Category: Insights & Follow-up (7)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

This feature is in Customer Voice Roadmap.

2

Export Survey Question Number

When using the export functionality, it would be ideal to have the question number in the export file. This will enable external tools, like Excel, to display the questions in the same order as they survey itself.

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Category: Insights & Follow-up (7)

STATUS DETAILS
Under Review
2

Export Section Name and Number

Customer Voice functionality includes the ability to group questions by section. When exporting survey results it would be ideal to have the section number and section name in the export data. When using external tools, such as Excel, being able to aggregate results by section and display resul...

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Category: Insights & Follow-up (7)

STATUS DETAILS
Under Review
1

Truncation of Response in Dataverse

I have found that the text responses in Dataverse are being truncated to 100 characters. I have surveys that have free-form "long answer" and respondents are exceeding 100 characters. In Customer Voice itself the responses are not truncated. They are truncated in Dataverse which is causing iss...

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Category: Insights & Follow-up (7)

STATUS DETAILS
Declined
Ideas Administrator

The full text of the question response is stored in msfp_response field (vs msfp_name) field

1

Select which responses you want to export

Microsoft Forms has the functionality that you can choose which responses you want to export, whilst in Dymanics 365 it seems you can only 'Export all'. This can be extremely frustrating when you have an ongoing survey and would like to export only the latest responses. Would be great to add this...

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Category: Insights & Follow-up (7)

STATUS DETAILS
Needs Votes