Being able to choose "Custom Score" satisfaction metric for alert creation
After the implementation of the new satisfaction metric "Custom Score", it is still not possible to create an alert on this satisfaction metric. This is useful, because we are going to use it for measuring employee performance with the questions displayed as a Likert.
Customer Voice surveys sent via Real-time Journeys would should respondents as Contacts
Hi,
As my customer is transitioning into Customer Insights, they were about to send their yearly CSAT survey via RTM Journeys. But while testing, we noticed that all responses in Customer Voice shows as 'Marketing respondent'. When sending with OBM, all respondents show as 'Fi...
Satisfaction Metrics Refresh
If a survey response is deleted, we would like the deleted response to reflect on the Satisfaction Metric to have the updated number.
Ability to edit responses after submission
Looking to be able to change recall and edit responses via customer voice platform
Include responses created directly in Dataverse in Analytics
Currently if survey responses are stored directly in Dataverse (by using a canvas app to gather responses to a survey for example), these responses do not appear in the Analytics within Customer Voice (only responses gathered through the 'official' channels are, e.g. URL, survey invite etc). Incl...
Downloadable Report
It would be helpful to be able to download the report from the system, as when downloading just the data you have to have excel skills to create sophisticated reports with date selection etc. I would like to be able to just select my dates on here, and download the data with graphs to send to col...
Showing averages instead of response distribution in ratings
It would be useful to have in the Survey Reports section a view with Averages instead of response distribution whenever the question is a rating (e.g. scale 1-5, where 1=Not at all satisfied and 5=Very satisfied). I fully understand that Microsoft wants us to use Power BI for reporting but there ...
Increase capacity of Sentiment satisfaction metrics
To accommodate surveys with more than 10 text field questions where capturing satisfaction metrics is useful, either increase the the limit of satisfaction metrics per project beyond 10 or enable multiple questions to be selected per sentiment metric (as is the case for 'custom score' metrics)...
Report link for External Users
It would help distributing survey results to external users, if there was an open link that could be copied and sent to e.g. colleagues and / or vendors.
Export Survey Question Number
When using the export functionality, it would be ideal to have the question number in the export file. This will enable external tools, like Excel, to display the questions in the same order as they survey itself.