Hi,

As my customer is transitioning into Customer Insights, they were about to send their yearly CSAT survey via RTM Journeys. But while testing, we noticed that all responses in Customer Voice shows as 'Marketing respondent'. When sending with OBM, all respondents show as 'Firstname Lastname'. It would be a great improvement if also surveys sent via RTM would show respondent information when survey is not set to collect data anonymously.

Since this is a CSAT survey for specific key customers, it makes no sense sending it anonymously. The whole point is to gather info on how to improve the specific relationship. It means my customer will have to use OBM journeys for as long as possible, but will have no tool for this kind of feedback in June 2025 once Outbound is removed.

Thanks in advance!

Best,

Elisa