VENKATTA PIDIKITI

Scenario :
Communities are a great way to share information and collaborate with people outside company who are key to business processes, such as customers or partners with out CRM License

use Communities to:
◾Drive more sales by connecting your employees with your distributors, resellers, and suppliers
◾Deliver world-class service by giving your customers one place to get answers.

CRM does not provide this functionality as of now. This is sample Scenario.

Hi,

would be good for business ,if USD integrate with Skype as CTI provider? 

This will help Microsoft stack business customers.

Thanks

Hi ,

We don't have individual security role for Activities like Email,Appointment, Fax,Phone,Task etc..

Would be good, if CRM have this feature as unsupported customization creates perforamance problems for Banking, financial service customers.

Thanks

Venkatta

Hi,

would be for developers have USD templates for "VIsual Studio Code"

Thanks

Venkatta

Hi,

Would be nice to have Set Individual Panel/Session Windows Size from Global option Set

Thanks

Venkatta

Hello,

Now days people are working on multiple tasks this impacts technician to wait for customer /right customer contact once he reached site. 

In these scenarios , if system triggers alert to customer then he will be ready explain issue or arrange right person to assist technician job. 

This will reduce technician wait time and complete his job with out diversions.

Thanks

Venkatta

Hi,

Currently we have good user experience for Operations compare to Older versions Whilst would be great ,if we can provide guided user experience like CRM or more than advanced user experience ?

Here is url s I have observed from Microsoft repository

https://mobile-center.typeform.com/to/ltIOu9:

Thanks

Venkatta

Hi,

Would be good ,if we can provide option to add custom resource types and customize resource types..

Currently we have following options and cannot change label names and cannot add new options.

1. Generic
2. Contact
3. Account
4. User
5. Group
6. Equipment

Thanks

Venkatta

Hi ,

Would be good ,if we can display resource group calendar during Schedule?

Scenario:

I have created group using field engineers, facilities, equipment etc.. Now I ‘d like to schedule group for a case/opty ,for particular time. Currently we don’t have option to display visuals during schedule.

Thanks

Venkatta

Hi,

Would be good ,if we have sync between CRM licensed users calendars ( who have sync with outlook) and resources to Schedule board .

Currently we are booking resource type=user but this activity will not sync with CRM user calendar .

Thanks

Venkatta