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    Francisco Orozco Consultant

    Francisco Orozco

    Joined: 12/14/2018

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    • Omnichannel for customer service option to access to diagnostics

      Fri, 17 Apr 2020 08:29:41 GMT – Dynamics 365 Customer Service – Completed 

      It would be nice to future feature the option to easily access to a product customer service order diagnosis, not having this option, user might potentially be limited to knowledge management.
    • Omnichannel for customer service command to customer transactions

      Fri, 17 Apr 2020 08:31:47 GMT – Dynamics 365 Customer Service – Rejected 

      Future featuring the command option to easily access to customer transactions might be ideal. (e.g for purpose of inquiries) ONLY on selected roles.
    • Omnichannel for customer service command for recycling centers

      Fri, 17 Apr 2020 08:35:52 GMT – Dynamics 365 Customer Service – Rejected 

      It would be nice to future feature the option to easily access to listing of recycling centers per specified renewable product.
    • Omnichannel for customer service option to schedule shipping product samples

      Fri, 17 Apr 2020 08:38:33 GMT – Dynamics 365 Customer Service – Rejected 

      I wish we have the option to easily set a command for the purpose to schedule product manufacturer samples. Not having the option to schedule manufacturer samples the user might conventionally do this, or schedule task outside the system.
    • Omnichannel customer service option to video play graphic messages

      Fri, 17 Apr 2020 08:41:30 GMT – Dynamics 365 Customer Service – Rejected 

      I wish there is an option to easily access knowledge management for purpose to transfer video play graphic messages. For purpose to enhance instructions (e.g. safety prevention product, hazard products, product with level of difficulty, etc...)
    • Omnichannel for Customer service easy access to product ETAs

      Fri, 17 Apr 2020 08:44:44 GMT – Dynamics 365 Customer Service – Rejected 

      Wish there is an option to easily access to product ETA's Estimated Time of Arrival from manufacturer to warehouse when potential product may not be available in stock.
    • Omnnichanel for customer service command for new holiday items

      Fri, 17 Apr 2020 16:20:24 GMT – Dynamics 365 Customer Service – Needs Votes 

      I wish there is a future option to include a command to easily visualized new holiday items by item line of products and/or by brand.
    • Recycling centers listing registration

      Fri, 17 Apr 2020 16:23:28 GMT – Dynamics 365 Supply Chain Management – Needs Votes 

      I wish we future feature the option to easily register and visualize listing of recycling centers attach to each item for purpose to easily disclose recycling centers to customers-consumers. Not having the option to include recycling centers, user may potentially track this information outside the system in a conventional way. Having recycling centers, we might better comply with green environment compliance and responsibilities.
    • Service order risk tracking

      Fri, 17 Apr 2020 19:31:07 GMT – Dynamics 365 Supply Chain Management – Needs Votes 

      Future featuring the option to easily visualize, inquiry report and track service order risk per service order, might be ideal for purpose of potential risk evaluation. Not having option to track risk per service order, user may conventionally track risk outside the system.
    • Mexico conditional sales tax calculation report with banking reference and bank reconciliation clearing

      Fri, 17 Apr 2020 19:49:20 GMT – Dynamics 365 Finance – Needs Votes 

      There maybe a potential requirement to future include Mexico conditional VAT sales tax calculation report with option to visualize and print banking reference along with banking reconciliation flag. VAT Conditional tax should be ONLY based on cleared banking reconciliation transactions, not based on current customer-vendor payment, but the date it was potentially cleared by the bank institution.
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