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    Francisco Orozco Consultant

    Francisco Orozco

    Joined: 12/14/2018

    • Blog Posts
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    • Omnichannel for customer service response for new customers

      Fri, 17 Apr 2020 08:02:13 GMT – Dynamics 365 Customer Service – Rejected 

      It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted by new customers.
    • Omnichannel for customer service listing of potential answers from New location

      Fri, 17 Apr 2020 08:03:43 GMT – Dynamics 365 Customer Service – Rejected 

      It would be nice to easily identify potential listing of potential chat answers ONLY when being contacted from customers sourced from new target locations.
    • Omnichannel for customer service listing of potential answers based on period range

      Fri, 17 Apr 2020 08:07:24 GMT – Dynamics 365 Customer Service – Needs Votes 

      .

    • Omnichannel for customer service knowledge management technical information

      Fri, 17 Apr 2020 08:09:40 GMT – Dynamics 365 Customer Service – Needs Votes 

      .

    • Omnichannel for customer service option to extend timer

      Fri, 17 Apr 2020 08:11:59 GMT – Dynamics 365 Customer Service – Rejected 

      Wish we have the option to potentially future conventionally extend timer from a virtual agent representative, before chat expiration.
    • Omnichannel for customer service chat conversation font

      Fri, 17 Apr 2020 08:16:35 GMT – Dynamics 365 Customer Service – Completed 

      Future featuring the option to auto or conventionally convert chat conversation in font easily to ready to potential elderly consumers-customers might be ideal for purpose of inclusivity.
    • Omnichannel for customer service SMS to conventional household phone

      Fri, 17 Apr 2020 08:18:49 GMT – Dynamics 365 Customer Service – Under Review 

      Future partnering with (e.g. AT&T) for the purpose to potentially transmit SMS text messages to a conventional household phone might be ideal (e.g. elderly household consumers with limited access to a mobile device, or a small business).
    • Omnichannel for customer service identification of unauthorized response

      Fri, 17 Apr 2020 08:22:47 GMT – Dynamics 365 Customer Service – Rejected 

      Potential future option to easily identify listing of registered unauthorized responses might be potentially beneficial for purpose of potential areas of improvements.
    • Omnichannel for customer service command to transfer to a group of team members

      Fri, 17 Apr 2020 08:24:51 GMT – Dynamics 365 Customer Service – Completed 

      Future option to route a chat conversation to a group of team members might be potentially beneficial in the event potential vote may need to be reach before reaching an answer to the customer-consumer.
    • Omnichannel for customer service command access to directory phone number

      Fri, 17 Apr 2020 08:27:48 GMT – Dynamics 365 Customer Service – Rejected 

      It maybe nice to future include command to easily access directory (e.g. product sales, product technical resources, sales center location, distribution location, etc....)
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