Suggested by Josh Ah Sam – New
Post-migration to the CSW app in COSMIC (Microsoft D365 CRM instance), some teams are reporting frustrations on the lack of the subgrid navigation side-pane (icon looks like a checklist). While tasks such as finding an Email in a Case can still be done with the tabular model, the agents are stating that the multiple clicks to close and then open another Email in a new tab is costing them quite a bit of time.
What they are looking for is if we can re-implement the subgrid side-pane in the CSW app?
Thanks for submitting this idea. It will decrease the number of clicks and increase productivity for our CRM agents
It will save good amount of agent time while working on case processing.
It will save good amount of agent time while working on case processing.
Required sidebar MV
Required sidebar AJ
As its useful saves lot of time. MP
As it is very useful, which reduce navigation
It will save good amount of agent time while working on case processing.
As it is very useful reduce lot of time for navigation.
It will save agent time on working case