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Enable Subgrid navigation side-pane in Customer Service Workspace (CSW) app
Post-migration to the CSW app in COSMIC (Microsoft D365 CRM instance), some teams are reporting frustrations on the lack of the subgrid navigation side-pane (icon looks like a checklist). While tasks such as finding an Email in a Case can still be done with the tabular model, the agents are stating that the multiple clicks to close and then open another Email in a new tab is costing them quite a bit of time.
What they are looking for is if we can re-implement the subgrid side-pane in the CSW app?
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