Suggested by Josh Ah Sam – New
Post-migration to the CSW app in COSMIC (Microsoft D365 CRM instance), some teams are reporting frustrations on the lack of the subgrid navigation side-pane (icon looks like a checklist). While tasks such as finding an Email in a Case can still be done with the tabular model, the agents are stating that the multiple clicks to close and then open another Email in a new tab is costing them quite a bit of time.
What they are looking for is if we can re-implement the subgrid side-pane in the CSW app?
it will save good amount of agent time while working on case processing.
Required sub grid navigation side-pane. It helps to save time on working case
Makes a massive difference to working Cases compared to the tab view which is unwieldy in comparison.
Subgrid navigation is just like going through mails in an inbox and is superior in every way.
Required sideview as its save time.
Subgrid navigation would be especially useful for any case analysis as it would significantly reduce the time taken reading emails and finding the emails relevant to a particular issue.