Suggested by Hrvoje Parlov – Rejected
When someone sends one email with more than one recipient and those email addresses are assigned to different queues in CRM then create different queue items so that every team can work individually on their own record.
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This idea cannot be edited or deleted so the other one was opened
https://experience.dynamics.com/ideas/idea/?ideaid=0dfbf571-7824-ee11-913a-0003ff45ec21