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Hrvoje Parlov

Hrvoje Parlov

Joined: 7/17/2023

  • Creation email for every queue

    Mon, 17 Jul 2023 07:49:21 GMT – Dynamics 365 Customer Service – Rejected 

    When someone sends one email with more than one recipient and those email addresses are assigned to different queues in CRM then create different queue items so that every team can work individually on their own record.

  • Creation email for every queue

    Mon, 17 Jul 2023 08:03:43 GMT – Dynamics 365 Customer Service – Completed 

    When someone sends one email with more than one recipient and those email addresses are assigned to different queues in CRM then create different email records in every queue so that every team can work individually on their own mail/record.