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When someone sends one email with more than one recipient and those email addresses are assigned to different queues in CRM then create different email records in every queue so that every team can work individually on their own mail/record.
STATUS DETAILS
Under Review
Administrator on 1/22/2024 5:24:06 AM
Thanks for your feedback. Can you please let us know if you use Automatic record creation rules to create cases from the incoming email sent to multiple queue-enabled mailboxes?
Regards,
PM,
Microsoft