Deleted Record Information should be available in CRM Online
When we delete any contact from CRM Online, the record once deleted cannot retrieved unless we have a restore done or a backup provided which has the contact information.
CRM Online should have a recycle bin like functionality which gathers all the deleted records and stores it.
In ...
Exporting Knowledge Article records along with fields of “KB-Article data” section from CRM On-premise/Online.
We have migrated all the data from CRM On-premise to CRM Online, however we do not find any way or any resolution to export the KB article data.
It is not possible neither using export or templates.
Article (KB) has a process of submit and approval and review behind that cannot be skippe...
Quick search should find all the records in CRM for the word mentioned irrespective of its placement
- When Customer quick searches a word specifically a name and if the word falls after the 1st word of a first name or last name of that particular record then the record is not searchable. Issue also occurs while searching for account name.
There should be a ‘Date Picker Control’ view to set for ‘All records till date’ or ‘All last six months’(as per Business Requirements).
We would like to have ‘Date Picker Control’ view to set for ‘All records till date’ or ‘All last six months’.
If we set the custom time frame, navigate to some other area of application and navigates back to Interactive Service Hub, we have to set the c...