Map fields from Anchor tab to new records / new tabs
Map fields from Anchor tab to new records / new tabs. Problem: when you create a new record (e.g. lead) from chat then none of the fields are pre-populated and the user needs to copy field values / manually complete all the fields. Recommended solution: this should work the same way as mapped r...
Not allow chats until an agent has accepted.
Not allow chats until an agent has accepted. Problem: by allowing the customer to start typing a message immediately it gives the impression that an agent will attend to them shortly, which is not always the case - sometimes there might not even be an agent available (e.g. off sick). Creates wro...
Include Title in Quick Replies list
Include Title in Quick Replies list. Problem: when opening the quick replies list it is difficult for the agent to determine the correct item to select by only seeing all the text. Solution: please include the Title at the top of each record on the quick replies list (and make give it some shad...