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Include Title in Quick Replies list.
Problem: when opening the quick replies list it is difficult for the agent to determine the correct item to select by only seeing all the text.
Solution: please include the Title at the top of each record on the quick replies list (and make give it some shade to indicate it's the next record).
Problem: when opening the quick replies list it is difficult for the agent to determine the correct item to select by only seeing all the text.
Solution: please include the Title at the top of each record on the quick replies list (and make give it some shade to indicate it's the next record).
STATUS DETAILS
Under Review
Comments
As we speak this is still the situation for the WhatsApp Channel. +1 good idea :)
Category: Live Chat
Administrator on 1/29/2024 4:37:45 PM
We will consider this in the future for discussion and will update this posting based on prioritization and movement.
Jessica Li
Product Manager, Microsoft