4
The ongoing conversation dashboard need more information. For example, how long has it been since the customer sent the last message. Currently, the dashboard only shows when the conversation was created.
Another point, in the current dashboard, the supervisor can only monitor conversations with Active status. However, it is very important to monitor the Open status, in order to see what that customer is waiting for service and, if so, transfer him to a correct queue.
STATUS DETAILS
Needs Votes
Administrator on 2/8/2024 3:57:30 AM
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Product Manager,
Microsoft