Add filter/remove feature in Word Cloud
The Word Cloud was intended to provide insights on common phrases or words. However, it display words that do not have value or meaning. Example would be Hi, Hello, just, will. There should be a filter/remove feature for words so that Analyst can better utilize the tool.
Exclude own posts from Sentiment Analysis
In Analytics dashboard, MSE should exclude posts made by users in sentiment analysis. It should only process posts from the customers in order to give a realistic sentiment index and capture what the customers really feel. Own social profile should also be excluded in Top Authors, Top Fans, and ...
Make post acquisition real-time specially for messages
Key value proposition of MSE was that it will serve as a single hub to manage social activities and engage customers without the need to open different social platforms. However, the current lag time to acquire posts makes engagement impossible because it is counter productive to wait for a coupl...
Private Messages should show as conversation per customer
Instead of treating each private message as a single post, it should be organized in a single conversation per customer. This way, it is easier for end-users to use the tool in responding and tracking customer messages. The UI is very confusing and it is almost hard to follow if those are new cor...
Make Legend and Series of charts static
Display legend and series values of chart even if there is no record that uses it. For example, a chart that displays cases by priority should display High, Medium, Low column bars even if there is no High priority case. When editing chart XML, the assignment of color is dependent to the order ...